Refund & Cancellation Policy

The short version: if we have not started work, you get your money back. If we have finished and it is not what we promised, you get your money back. Read on for the detail.

Scans and reports

Free. There is nothing to refund.

Subscription plans

Within 7 days

If you are unhappy within 7 days of your first payment on a plan, email us and we will refund it in full. You do not have to explain why.

After 7 days

We do not refund part-used subscription periods. You keep access until the end of the period you paid for, and it will not renew.

Cancelling

Cancel any time from your account, or by emailing us. Cancelling stops the next payment. It does not shorten the period you have already paid for.

Switching plans mid-period

If you switch to a different plan before your current one ends, we do not make you throw away what you already paid for. We work out the value of the unused days on your current plan and add that amount to your wallet as credit, which is then used towards the new plan. This credit can never be more than you actually paid, and it stays in your wallet — it is not paid out in cash. Free or granted plans have nothing to credit, because nothing was paid for them.

Managed "SEO Complete" plan

Our SEO Complete plan includes a fixed amount of hands-on SEO work each month (stated on the plan), alongside platform access. Because work is carried out during the month, the 7-day full-refund window above applies only if no hands-on work has yet been performed in that billing period. Once work has begun, unused platform time is treated like any other subscription (kept until the period ends, no part-period refund), and completed work is not refundable — though if any delivered work does not match what the plan describes, we will fix it or refund that portion, as with our other services. Any monthly work allowance not used within a billing month does not roll over.

Services (one-off jobs)

Before we start

Full refund. If you change your mind before we have begun work, tell us and you get everything back.

While we are working

A partial refund, in proportion to the work not yet done. We will tell you honestly what stage we are at.

After delivery

If we did not deliver what the service page said we would, we will either fix it or refund you — your choice.

If we delivered exactly what was described and you are simply not seeing the ranking improvement you hoped for, that is not a refundable failure — and we want to be blunt about this before you buy rather than argue about it afterwards. We never promised a ranking. Nobody honestly can. We promised to fix specific, measurable problems on your website, and the rescan will show you plainly whether we did.

Wallet balance

You can top up your wallet using our available payment methods and use that balance to buy plans and services. Money you topped up and have not spent can be refunded to your original payment method on request.

Bonus credit and promotional credit are not refundable for cash — they were not paid for.

How to request a refund

Email support@ajontec.com with your order number and what happened. We aim to respond within 2 working days and to process approved refunds within 5–7 working days.

The money goes back to the method you paid with. How quickly it appears on your statement is up to your bank, not us — usually a further 5–10 working days.

If we cannot agree

Tell us why you think we are wrong, and a human will look at it again. We would much rather refund you than have you tell people we would not.

Last updated: 16 July 2026